Our warranty.

Last updated October 2026. Helios Window Treatments Inc., Ontario, Canada.

Blinds, shades and drapery we make: lifetime

Everything we make in our own factory, including the fabric, the hardware and the sewing, is covered against defects in materials and workmanship for as long as you own the home where we installed it. If a part fails because of a defect, we repair or replace it.

Installation: 2 years

If a bracket comes loose, a blind stops hanging level, or anything we fitted works loose within two years of installation, we come back and fix it.

Motors: two choices

Somfy, our premium motors: 5-year warranty.

Alpha, our value-priced motors: 3-year warranty.

The warranty period starts on the day we install. Your quote and invoice show which motor you chose. Batteries and chargers follow the motor maker's own terms, which we give you with your quote.

Shutters

Shutters carry the shutter maker's own warranty, which we give you in writing with your quote.

What is not covered

Accidental damage, damage from pets, misuse or forcing a product, water or moisture damage, normal sun fading and wear over time, damage from cleaning, and products that have been moved, altered or reinstalled by anyone other than Helios.

How to make a claim

Call, text or email us, ideally with a photo, and tell us what is wrong. We come to your home, look at it, and repair or replace the part, whichever is right for the problem. Please keep your invoice; it is your proof of purchase and install date.

On top of our guarantee

This warranty is separate from our promise: love it, or we make it right.

Contact

Helios Window Treatments Inc., Ontario, Canada. info@helioshome.ca · 289-236-8300